ABOUT THE NEWBEAUTY TESTTUBE
What is the NewBeauty TestTube?
What exactly is NewBeauty TestTube? It’s the ultimate beauty sampling program. We can call it “ultimate” thanks to the beauty editors and industry experts who work diligently to curate the collection of full-size and deluxe samples in each TestTube, which you’ll receive at your doorstep six times a year! We don’t just pull any products off the shelf—we provide the best of the best: the top brands, time-tested formulas and targeted innovations proven to deliver real results. While we can’t guarantee you’ll fall in love with every product you test, we can promise you will find a few new favorites along the way.
How can I get my own NewBeauty TestTube?
To become a member of the exclusive NewBeauty TestTube community, please click here.
Will all of the products in the NewBeauty TestTube be small sample sizes?
No—the NewBeauty TestTube is comprised entirely of deluxe-size samples and full-size products.
When will I find out what products will be in the next TestTube?
The contents of each NewBeauty TestTube are revealed shortly before shipping. Check out our YouTube channel at www.youtube.com/NewBeautyMag for updates on current products and previews of what you can look forward to!
I love the products in my TestTube. Where can I give my feedback?
We'd love to hear what you have to say! Please visit our Feedback page at www.newbeauty.com/feedback to tell us what you think!
How do I redeem my SpaLook gift card?
To redeem your SpaLook gift card, please visit www.spalook.com and when you're ready to checkout, enter the promo code located on the back of your card! If you require additional assistance, feel free to contact us at email@example.com.
I want to refer a friend to the NewBeauty TestTube program. Where should I direct them?
To sign up for the NewBeauty TestTube, please visit www.newbeauty.com/testtube.
I am a NewBeauty TestTube member. How do I access the iPad edition?
In the NewBeauty App, click on the subscribe button in the upper left-hand corner and select ‘Use Print Subscription’. You will then be prompted to provide your account number, zip code and email address.
I noticed that my credit card was charged and was wondering what the status was for my NewBeauty TestTube order?
Once your NewBeauty TestTube is processed through the system, FedEx SmartPost will notify you with an email regarding tracking information. You can expect to receive your NewBeauty TestTube within 7-10 business days following the FedEx SmartPost notification.
I signed up for the NewBeauty TestTube program and noticed that I was charged earlier than usual. Why did that happen?
Since we work with an outside distribution company, we typically charge about a week or two before the ship date to ensure the correct amount of orders are fulfilled. Once your order processes through the FedEx SmartPost system, you will be notified via email regarding the tracking of your package.
Does the NewBeauty TestTube ship internationally?
Due to certain shipping guidelines, we are unable to ship to any locations outside of the continental United States. We are currently working on this issue so please keep checking our website for any updates. As an alternative, NewBeauty Magazine is available in all countries outside of the United States. Feel free to contact a customer service representative at (800) 313-0210 for more information.
I signed up for the NewBeauty TestTube program and never received one. Can you tell me why?
Please send us an email at firstname.lastname@example.org and we will look into it right away.
I noticed that I was missing a product from my NewBeauty TestTube. What should I do?
We are sorry to hear that! Please send your name, account information and details of the product that you are missing to email@example.com and we will gladly look into the issue.
I just received my NewBeauty TestTube and the booklet shows multiple products from one brand and I've only received one product. Why did this happen?
We apologize for the confusion! Each TestTube member is to receive one of the products featured in the booklet at random. If you have any concerns regarding the product you received, please contact us at firstname.lastname@example.org.
RETURNS AND CANCELLATIONS
Can I return products from my NewBeauty TestTube if I don't like them?
We do not typically accept returns but if you have any concerns about the quality of a product please reach out to us at email@example.com or feel free to give to a friend!
How can I cancel my NewBeauty TestTube membership?
If at any time you wish to stop receiving the NewBeauty TestTube, you may cancel your membership by visiting your Account Management page, or by emailing us at firstname.lastname@example.org.
I already have a magazine subscription and am receiving another copy with the NewBeauty TestTube. I'm unsure what to do with the duplicate copy. Do you have any suggestions?
Give the extra copy to a relative or friend!
We'll gladly transfer your magazine subscription, email us at email@example.com. We'll cancel your subscription and refund your un-used subscription balance.
Who do I contact if I want to place my products inside the NewBeauty TestTube?
Thank you for your interest! Please send all inquiries to firstname.lastname@example.org.
Who should I contact if I need more information on the NewBeauty TestTube program?
Feel free to contact us at email@example.com or visit us on Facebook at www.facebook.com/newbeautymagazine.